Returns Policy

Refund / Cancellation Policy

Private Training

If your scheduling conflict is known in advance and we are notified at least 24 hours ahead of time, it MAY be possible to make the session up at a later date or with a different trainer. However, this cannot be guaranteed.

Any sessions missed with less than 24 hours notification are forfeited.

If you have not already paid for the session, your account/card will be charged for the full amount of the session.

If no card/account information is present, no further sessions will be conducted until the outstanding payment is received. § Additionally, reserved time slots may be lost if payment is not made in a timely manner.

Registered Programs / Courses

Pre-paid classes are NON –  REFUNDABLE

If you are unable to attend an Evolution Fitness run program due to circumstances out of your control (determined on a case-by-case basis by our administration), we can offer you a place at no cost in a later program of similar value. If we are notified after your session begins, there will be no refund.

If you have paid a deposit on any of The Fitness Institute program’s and fail to take a place there will be no refund either before or after the commencement date of that program.  Should you stop attending the program after the commencement date all payments made will be forfeited and a cancellation fee of 30% of the balance remaining will apply

There is no cash refund.

There is no refund for merely changing your mind – we are here to get you results and these results cannot be achieved if you fail to attend the program!

Individual Classes

If your scheduling conflict is known in advance and we are notified at least 24 hours ahead of time, it MAY be possible to make the session up at a later date or with a different group. However, this cannot be guaranteed.

Any classes missed without 24 hours notification are forfeited.

Consulting

No refunds are available for completed consulting services.

Unused, pre-paid and retainer-based consulting services may be eligible for a refund depending on the agreement between you and Ganz Fitness Ltd. AND / OR the Evolution Fitness Institute.  Standard notice for the cessation of services is one calendar month, but this may vary between contracts. Be sure to check your agreement for details.